Terms & Conditions

Please note that any personal information obtained by Bubbly Tails of London during transactions, such as emails and addresses with be treated as strictly confidential.

It will not be sold or passed on to other companies, or shared with anyone. Will email you from time to time, if you join our Mailing List, to inform you of upcoming Events and Promotions relating only to Bubbly Tails of London .

We know how annoying unwanted emails are; you will not get pointless daily or weekly emails from us.

You can check our Privacy Policy in this link: Privacy Policy

—————————–

Bubbly Tails of London have a few T&Cs in place from 2023 onwards:

Bookings:
When booking an appointment for you pet with us we will ask you for a £20 deposit.
Deposit are non refundable, you will be able to change your dog appointment date/time as long as you give us a 48 hours notice. In case you do not arrive for your appointment or cancel with less than 48 hours notice we will retain your deposit. On the day of your appointment you just pay the remaining balance.

Cancellations and no show:
This issues can be very damaging to any business specially small business like Bubbly Tails. We will also ask you to arrive on time for your appointment, that way we avoid anyone else appointment being run over.

Insect Removal:
If we spot ticks or fleas in your pet we will use a flea shampoo and we will need to clean down the whole salon this can cause serious delay and we implement a £10 fee.

Reactivity:
Not every dog likes the groomers or being around other dogs, so its very important to be informed in advance of any behavioural issues.

Punctuality:
Please arrive for your appointment on time, if you arrive later than 15 minutes we may not be able to take your appointment as this will cause lateness for the rest of the bookings of that day, also keep an eye on your phone while your dog is with us in case we need to contact you if we spot any abnormalities on the day.
 It is important to inform us in advance if you are entrusting someone else to drop and/or collect your dog.

Collection Times:
If you are late to by 30 minutes to collect your dog we will add a late fee of £8 every 30 minutes to your dog grooming cost.

These T&Cs are to protect Bubbly Tails, the team and your dog. Thank you for understanding.